# https://lightcoral-jackal-230004.hostingersite.com


## Posts

- [Hello world!](https://lightcoral-jackal-230004.hostingersite.com/hello-world/): Welcome to WordPress. This is your first post. Edit or delete it, then start writing!
- [An open letter on interoperability](https://lightcoral-jackal-230004.hostingersite.com/an-open-letter-on-interoperability/): If every public service in every jurisdiction is rebuilt in isolation, we will end up with the same walled-garden problem that plagued the first generation of private-sector SaaS.
- [SLA refund programme — 90 days in](https://lightcoral-jackal-230004.hostingersite.com/sla-refund-programme-90-days-in/): Ninety days ago we launched automatic SLA refunds: when we miss a service commitment, your fee is credited automatically, with no form to fill.
- [Designing for plain language](https://lightcoral-jackal-230004.hostingersite.com/designing-for-plain-language/): The average municipal tax form is written at a post-graduate reading level. The average resident reads at a year-10 reading level.
- [Six rules for the Civic Assistant](https://lightcoral-jackal-230004.hostingersite.com/six-rules-for-the-civic-assistant/): Our Civic Assistant has now had ten million conversations. In most of them, it routes, explains, or drafts — all low-stakes.
- [Launch day: opening the doors on New Institution](https://lightcoral-jackal-230004.hostingersite.com/launch-day-opening-the-doors-on-new-institution/): Today we're opening the doors on New Institution — a fully digital, AI-powered public service rebuild that has been in the making for four years.

## Pages

- [Blog](https://lightcoral-jackal-230004.hostingersite.com/blog/): Monthly dispatches from the teams building New Institution — new services, design decisions, policy changes, and the occasional post-mortem.
- [Contact](https://lightcoral-jackal-230004.hostingersite.com/contact/): The Civic Assistant handles most questions in seconds. For human support, press coverage, or partnership enquiries — write to us below.
- [Terms of Service](https://lightcoral-jackal-230004.hostingersite.com/terms-of-service/): The public-service compact between residents and the Institution. Written in plain language. Legally binding.
- [About](https://lightcoral-jackal-230004.hostingersite.com/about/): We founded New Institution on a simple idea: a public service should be the easiest thing a resident ever does. Not the hardest.
- [Privacy Policy](https://lightcoral-jackal-230004.hostingersite.com/b9128-privacy-policy/): Short version: we use your data only to deliver the service you requested. We do not sell it. You can export or delete it at any time.
- [Transparency](https://lightcoral-jackal-230004.hostingersite.com/transparency/): Radical transparency isn't a campaign slogan. It's the default state of this system.
- [AI Assistant](https://lightcoral-jackal-230004.hostingersite.com/ai-assistant/): Ask anything a public service could answer — in plain language, any of 74 languages, any time. Every reply cites the exact source.
- [Services](https://lightcoral-jackal-230004.hostingersite.com/services/): 180+ services. Eight life categories. One verified identity. Cross-department requests auto-route behind the scenes.
- [Home](https://lightcoral-jackal-230004.hostingersite.com/): New Institution is a fully digital, AI-powered public service. File a permit in 90 seconds. Ask any question, any time.


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